Failure to upload cases

Connectivity issues during case upload transmission

ZOLL is aware of some connectivity issues being experienced during case uploads to the cloud. The result is a failure to upload and timeout whilst in the power down sequence. The devices use a modem with a Telstra 4G connection, the modems have a reduced output compared to regular cellular devices as not to interfere with the operation of the monitor.

Note: At this time there is no connection to the QAS Wi-fi networks, however, this will be addressed in due time, allowing a better user experience for QAS clinicians.

To troubleshoot this, the following steps should be taken prior to logging a request for service. Any user can perform the following action: Ensure the device is powered on, upon first power up you will see the below network icon.

The last module to initialize in the X Series is the communication module, the device will then display the following acknowledging there is a connected peripheral device.

Allow a short period of time for the modem to connect to a cellular network once it first initializes. The modem has a visual indicator LED on the device that changes from red to green once connected to a network.

If the device continues to experience difficulty connecting to the Telstra network, move the device to an area that is free from obstructions and attempt to upload again. Disconnect and reconnect the USB connector and wait to attempt to reconnect to the network.

If the modem is unable to pick up cellular network, an orange LED will illuminate on the modem

If the modem does not connect to a cellular network and others in your location do connect, please contact ZOLL via the "submit a ticket" page for further advice and technical support.